Agora Intelligence
Agora Intelligence is an AI-powered command center within MRI Software designed to help enterprise decision-makers monitor portfolio performance, surface critical insights and make more informed decisions.
The experience rethinks traditional dashboards by shifting the approach from data-first to insights-first, where AI-driven insights highlight what matters most, and underlying data is surfaced contextually to support recommended action.
As the lead product designer, I owned the end-to-end design, driving both the product experience and key interaction patterns across the command center, insights and AI integrations. I also helped define the shift to an insights-first model and partnered closely with engineering to ensure scalable implementation.
Rethinking enterprise dashboards
Enterprise dashboards surface large volumes of data but rely on users to interpret what matters. Important signals are often buried within charts, requiring manual analysis before action can be taken.
Unifying the Visits experience
We realized that the issue was not visual; it was structural. We restructured the module around the task itself, where search, verification, action, and status coexist.
The goal was simple: eliminate unnecessary navigation and support the real-world reality of visitor management at the front desk.
Risk visibility in real time
Our new and improved Visitor Security module isn’t only about speed; it is also about accountability. Client feedback revealed a critical gap: viewing and managing restricted visitors was manual and disconnected from the check-in flow. Staff had to reference separate lists, increasing the risk of oversight during busy periods.
We shifted handling of restricted visitors, a key workflow, from reactive lookup to proactive detection.
We introduced an automatic match detection, where every search triggers a real-time check against the restricted visitor list. Restricted matches are surfaced in the same interface, and security teams can maintain and review restricted records without leaving the module.
Designing for scale
Visitor volume varies dramatically across properties, from a handful of daily visits to hundreds during peak hours. The redesigned module supports both low- and high-volume environments without changing workflow patterns. Whether processing a single arrival or managing a large group, the interface remains predictable and efficient.
Efficient visitor management was not only about reducing clicks, but also about reducing cognitive load under pressure.
The Groups panel provides visibility into scheduled arrivals, giving security teams a high-level view of expected visitor groups for a given day. By surfacing group size, timing, and associated details within the same view, staff can anticipate traffic patterns, allocate resources appropriately, and pre-print badges for visits before they occur.
Operational impact
The redesigned Visitor Security module was introduced across pilot properties before broader rollout. The update was extremely well-received by security and property management teams, who cited improved clarity and ease of use. Improvements were measured against legacy workflows and prior visitor management patterns.
This project reinforced that operational design is hardly about adding features. It is about restructuring systems to match real-world behavior. Designing for a project with high-frequency tasks deepened my appreciation for systems thinking and the impact of reducing friction at scale.
As the platform evolves, there is opportunity to layer more intelligent automation into the experience, such predictive traffic insights, smarter flagging of risk, and adaptive workflows based on property size and visitor volume.